Privacy Policy
Our privacy policy provides information on protecting and respecting your privacy. We explain to you what personal data we collect and why, how we use it and how we protect it. When you interact with our website, we collect your personal data. Some of this information is provided to us by you and other information is collected automatically when you interact with our website.

Collection of personal data
Cookies are small text files that are downloaded to your device to collect data when you visit our website. The cookie identifies your device by a unique identification number when you return to the website and collects information about your browsing behavior.

Purposes and uses of cookies
By using the website, the visitor accepts the use of cookies. Cookies help us optimize your visit to the website and provide you with an optimal user experience. However, you are free to delete or restrict cookies at any time by changing your browser settings. We also collect non-personal information about the visitor, even if they do not make a purchase. This information may be used to send the visitor relevant advertisements.

Delivery
By placing an order on our site, you accept our general delivery conditions. Our team will process your order within 3 to 5 business days. Orders received after 5 p.m. will be processed the next business day. We do not provide deliveries during public holidays.

Back
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition you received it and with its original label. After examination, products which do not comply with these rules will be returned to you at your expense.

Return packages are processed within 7 business days of receipt.

You will find a return slip in your package. Please return it to us duly completed . You will also find it here.

Exchange
You can exchange your product for another size or color. It is also possible to exchange for another model at the same price. If the product requested in exchange is not available, we will refund your order.

You will find a return slip in your package. Please return it to us duly completed . You will also find it here .

Returns and exchanges are at the customer's expense and should be sent to the following address:

Paradox Brussels
107 Avenue du Roi
1190 Brussels
Belgium

Refund
The refund only includes your order and not the delivery costs. This will be done on the card used during purchase.



Late or missing refunds:



If you haven't received a refund yet, check your bank account first.

Next, contact your credit card company, it may take some time before your refund is officially posted.

Then contact your bank. There is often a processing time before the refund is issued.

If you have done all of this and still have not received your refund, please contact us at contact@paradoxbrussels.com

Company information

Mataro Advice
107 Avenue du Roi
1190 Brussels
Belgium
VAT: BE0812335408